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LetElegant Reflections, Take Your Fireplace
from Ordinary toExtraordinary!
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This is the return policy of Elegant Reflections USA,
Returns must be made within 30 days of purchase with exceptions only by management.
Returned products must be unused and/ or unmixed.
Returned products must be packaged well to avoid damage in transit, OR YOU WILL BE RESPONSIBLE FOR THE DAMAGE.
Returned products that are damaged in transit will not be able to be refunded.
Refunds will be made towards product cost only.
Refunds will not be given for non-product labor costs (consulting fees, installation fees, labor, shipping etc.)
Restock fees may apply depending on which items are being returned. (10% to 70%)
Refunds are processed after customerís review and acceptance of refunded amount.
Refunds take approximately 30 days for processing less any customer delays.
Any return must have a return authorization in writing by the management and this will be noted.
There are no returns or refunds on any custom metal products what so ever!
We are not responsible for local codes and or if any of our products are or are not approved. Please check with your local building department or governing agencies for proper approvals before purchasing. Custom build or designed item are not returnable for any reason.
There are no returns or refunds on any electronic products what so ever!