Read what a few of our customers say about their custom fireplace enhancement systems.
May 14, 2009
Nadine…love it…really happy with the outcome.
...Chuck B - Addison, Texas
Here's my testimonial...
I love my fireplace! We had the glass installed almost 2 years ago and it still looks fantastic... I get compliments on it all the time! I spent the past winter evenings sitting on the hearth and keeping warm. It warms up the whole room and looks so beautiful.
Thanks Nadine for all your help and for staying in touch! We will continue to recommend your service to all our friends.
Mitzie & Eddie G. August 19, 2009
The glass still looks great, even after 6 years of use! We love both of our fireplaces, it is a very cool concept. I will always keep you in mind on future projects.
I hope you are well. Great hearing from you!
Debbie Turano Interior Designer 08/05/09
-----Original Message----- From: Carl Daniels To: email@example.com Sent: Thu, 19 Mar 2009 9:29 am Subject: Thank you!
I just want to tell you thank you. I have enjoyed my fireplace all winter. Now that the warmer months are coming I really am going to miss the flames dancing across, your shimmering glass creation. It will still bean art piece to look at, rather than a dull black empty cave. Thanks again, Carl Daniels
November 14, 2006
To whom it may concern,
Elegant Reflections USA did a fabulous job helping us get our fire pit up and running ! Nadine and Keith brought colored samples over and helped us decide on a great color combination to blend with the pool and stonework in our garden. The result is truely mesmerizing! The installation was done neatly, quickly and promptly. We have received numerous compliments from guests about our "work of art".
We are enjoyimg beautiful flames - what a delight!
Donna and Paul P. Dallas, Texas
December 14, 2004
Dear Nadine & Keith:
I wanted to let you know how much we are enjoying our “new” fireplace.It is beautiful and such a unique change.We especially love that there is no maintenance or clean up involved.We have had more fires in the past two weeks than in the previous three years that we lived in the house!Your customer service has been marvelous. Starting with our first phone call requesting information to the estimates, installation and follow-up calls to be sure that everything was working properly, you have been polite, prompt, courteous and knowledgeable.We’re receiving lots of compliments from friends and neighbors who have seen the fireplace and we whole heartedly recommend you to anyone who is interested in making a change in their home.
John & Nancy Wendell
Additional testimonials are available upon request.
This is the return policy of Elegant Reflections USA,
Returns must be made within 30 days of purchase with exceptions only by management.
Returned products must be unused and/ or unmixed.
Returned products must be packaged well to avoid damage in transit, OR YOU WILL BE RESPONSIBLE FOR THE DAMAGE.
Returned products that are damaged in transit will not be able to be refunded.
Refunds will be made towards product cost only.
Refunds will not be given for non-product labor costs (consulting fees, installation fees, labor, shipping etc.)
Restock fees may apply depending on which items are being returned. (10% to 70%)
Refunds are processed after customer’s review and acceptance of refunded amount.
Refunds take approximately 30 days for processing less any customer delays.
Any return must have a return authorization in writing by the management and this will be noted.
There are no returns or refunds on any custom metal products what so ever!
We are not responsible for local codes and or if any of our products are or are not approved. Please check with your local building department or governing agencies for proper approvals before purchasing. Custom build or designed item are not returnable for any reason.
There are no returns or refunds on any electronic products what so ever!